ZELORIC the Desk Pro
A real desk, not a course.
Zeloric trains you in real support tickets, grades your work the way an employer would, and proves your skill with a public record.
Save your work and get your report.
11
dimensions scored on every ticket
✓
Any grade can be disputed, and a person reviews the ones a regrade does not settle.
SAMPLE
First records publish as the first members finish. See a sample record →
Two ways in
Start with work, not a résumé.
One ticket lets you see the work. Every month on the Desk turns that work into a record.
01 · Start here
Work one real ticket
The same queue our Residents work, scored the same way. Save it with your email.
THE RECORD
This is the page an employer opens.
Every ticket graded line by line. The record shows the work, the score, and the grader's notes - so anyone can check any of it.
Helen Marsh
Zeloric Resident · Technical/Application Support Engineering · Fall 2026
Illustration
Tier 3
hardest level reached
11
skill dimensions scored
Full
transcripts on the record
Badges earned
Forty ClosedPerfect TenNinety ClubFully GradedProgramme CompleteRecord Verified
Graded the same way, every time
6 of the 11 dimensions (headline view). A record carries all 11.
Tone & empathy
88%
Diagnostic quality
84%
Communication clarity
91%
SLA discipline
86%
Resolution correctness
89%
Documentation
82%
The climb, week by week
Overall score, week by week. An average would not show whether somebody was getting better.
Sample record - AI-scored on the rubric. Every score opens to the write-up behind it.
The workbench
Pilots train in simulators. So do support engineers.
The flight simulator for support engineers. No company lets beginners practice on real customers. So we built one you can't break. Every ticket you close becomes a write-up employers read.
The Zeloric workbench: a real ticket, on a clock.
1
A real ticket, on a clock
A customer reports. The SLA clock is already running.
2
The AI suggests. You decide.
It proposes a cause and a fix.
3
Investigate with real desk tools
Logs, a database, the customer's app, a handbook. Investigate first, answer after.
4
Ask, escalate, or close
Question the customer, bring in a colleague, or close it with a written fix.
THE GRADING
Graded like an employer would.
Every ticket is scored against the marks support teams use on the job. You get the score and the notes, so you know exactly what to fix.
Every closed ticket is scored dimension by dimension.
Dispute any grade, and a person reviews it.
You can appeal a score you disagree with.
Sample grade report: real dimensions, illustrated scores.
How it works
Three steps. One loop.
This is the loop every ticket runs on.
↩Every ticket runs the loop again. How it works in detail →
Questions
The ones worth answering
The answers people need before they apply.
No. You start with the simplest tickets and the difficulty climbs. Every ticket is graded, so you always know what to fix.
No. It's training. You're not paid for tickets, and Zeloric is not an employer reference.
Trying a ticket is free - two a week. The Desk is $39 a month. The Desk Pro is $69 a month.
Yes. Share your record link and anyone can open your tickets, scores, and grader notes.
Yes. The workbench is a web app; a laptop or desktop with a modern browser is all you need.
The Desk Pro · open now
You do the work.
We hand you the record.
Start with one ticket. Real tickets on a live support desk - scored ticket by ticket. Leave with a record you can put in front of any employer.
The Desk is $39/month. The Desk Pro is $69 a month. Cancel any time.
Start with one free ticket. See how it’s graded before you pay for anything.