The AI-first support residency · Fall 2026
A real support job. A simulated company. Proof that lasts forever.
12 weeks as a Technical/Application Support Engineer at Zeloric: real tickets in Jira, real mentors daily, AI you command. Every ticket becomes a verifiable record employers can watch.
- Experience, not coursework
- 12 weeks on a live support desk. Real tickets, real SLA clocks, real mentors reading your work.
- Interviews stop being guesswork
- You answer with tickets you actually closed, and the grades that back them up.
- Your record follows you out
- We sharpen your résumé and LinkedIn around the work you shipped, and link the verified profile from it.
- weeks of graded, real-tool work
- 12weeks of graded, real-tool work
- skill dimensions scored on every ticket
- 6skill dimensions scored on every ticket
- AI tool built and shipped on your record
- 1+AI tool built and shipped on your record
- founding cohort start
- Fall 2026founding cohort start
Pilots train in simulators. So do support engineers.
Real companies can't let beginners practice on real customers. So we built one you can't break. The work is real. The stakes are safe. The record is permanent.
You watch
Videos, quizzes, and a certificate that says you attended.
- No real tickets, no real tools
- AI mentioned in one module, if at all
- Nothing an employer can verify
- $8,000 to $15,000 upfront
You sample
A few hours of browser tasks and a completion badge.
- 3 to 6 hours, self-paced
- No AI training at all
- Model answers, no grading depth
- No sustained work record
You do the job
12 weeks on a live support desk, graded like an employee.
- Real Jira, Confluence, Slack, SQL, Postman
- You build AI tooling as part of the job
- Every ticket graded on 6 dimensions
- A public, verifiable work record forever
Mentors read your actual tickets
Senior leads review your work and push you harder each week.
Standups, 1-on-1s, Friday retros
Daily standups, a weekly 1-on-1, a Friday review of your numbers.
SLA clocks that don't care
Ten minutes into your first P1, it stops feeling like practice.
The stack you work in
AI is taking the routine support jobs.Become the engineer who runs the AI.
Two thirds of support teams run AI agents. Most support agents were never trained to use them. The role that survives commands the AI. That's the role we train.
What you'll practice, on the job
- Prompt AI for deep diagnostic research on real cases
- Build skill files that triage entire case categories
- Draft with AI, verify like an engineer: your judgment is what's graded
- Ship an AI tool as your capstone, published on your record
AI isn't banned here like in school. It's taught, required, and graded.
Don't trust us. Verify.
Every graduate gets a public verification page and a live profile of their actual work. Try it.
Amara Osei
Zeloric Resident · Technical/Application Support Engineering · Fall 2026
ZEL-8F2K-QH37 · Valid · Issued Fall 2026
- tickets resolved, server-verified
- 47tickets resolved, server-verified
- SLA compliance
- 92%SLA compliance
- Simulated CSAT
- 4.6/5Simulated CSAT
- AI tools built and published
- 2AI tools built and published
This is a sample. In 12 weeks, it could be yours.
A record you can watch
Six dimensions, every ticket, 12 weeks. Employers can open full transcripts and your AI tools, with your consent.
- Tone and empathy
- 88%
- Diagnostic quality
- 84%
- Communication
- 91%
- SLA discipline
- 86%
- Resolution correctness
- 89%
- Documentation
- 82%
Sample record. AI-graded, mentor spot-checked weekly. CSAT comes from our AI customers and is always labeled Simulated CSAT.
One price. It stops on its own.
A supervised, graded, 12-week work experience and the permanent record it produces. Nothing hidden.
$299/month × 3
About $897 total. Billing stops automatically after the third charge. Applying is free.
- 12 weeks on a live simulated support desk, real enterprise tools
- The AI-first curriculum: prompting for diagnostics, building skill files, and the capstone AI tool you ship on your record
- Structured first week: orientation, tool training, and shadowing before your queue opens
- Weekly 1-on-1 with a senior team lead
- Verified certificate, reference letter, and your public work record
- Community membership free during the program and for 6 months after, then $29/mo unless you cancel (one click, anytime)
The onboarding guarantee
Finish onboarding week and your first real ticket, then decide. Not what we promised? Full refund within three weeks. No forms.
The math that matters
US support engineers start around $60,000 and climb past $130,000 as they get senior, with the top earners above $160,000. AI-skilled workers earn 56% more (PwC 2025 AI Jobs Barometer). The entire Residency: $897.
What you leave with
A verified certificate, a reference letter, and a public record of real work employers can watch. Yours to keep, wherever you go next.
Not ready for the full Residency? Join the Community.
The career services around the Residency, on their own: a verified evidence profile, an AI copilot that knows your work, the Interview Gym, Circles, Career GPS, and an evidence-first job board. From $29/month, cancel anytime.
Is the work real if the company is simulated?
The company is simulated. The work is not. You'll triage genuine faults in a functioning SaaS product, work them through a real Jira Service Management desk with real SLA clocks, write real Confluence articles, and communicate with AI customers whose mood depends on how well you handle them. The result is a body of work that exists, is timestamped, and can be independently verified, which is more than most real internships leave behind.
What exactly do employers see?
A public certificate verification page, and, with your consent, your profile: tickets resolved, SLA record, Simulated CSAT, your six-dimension skill scores, articles you authored, and full ticket transcripts they can read like a replay. You control what's public and can withdraw consent anytime.
How is my work graded?
An AI grader reviews every closed ticket thread against six dimensions: tone and empathy, diagnostic quality, communication, SLA discipline, resolution correctness, and documentation. Senior mentors spot-check gradings, and the resolution itself is validated server-side, so a ticket only counts as fixed when the underlying fault is actually cleared. You see your scores weekly and exactly what stands between you and certification.
What happens after the 12 weeks?
You graduate with a verified certificate, a reference letter, your permanent public work record, and 6 months of included Community membership: the job board, interview prep, and the network. Employers browsing our talent directory can request an intro, which only happens if you accept it.
You need experience to get hired. You need a job to get experience. We broke the loop.
Experience and AI fluency, provable, in 12 weeks. Applying takes 5 minutes and costs nothing.
11 founding seats remaining
Start your application
Under 5 minutes. Lead with your résumé, only the essentials are required.
Open to students, graduates and career changers worldwideApplying is free · the Residency is $299/mo × 3 · billing stops automatically